A lot of people enter the hospitality and travel industry with dreams of making it big. They want to have the next world renowned chain of hotels and have all the celebrities stay. Now, it’s good to have dreams and ambitions for the future. And, it is very possible that you can take your hotel to new heights. But it’s going to require a lot of work because there is so much competition to deal with.
These days people expect more bang for their buck. So you’re going to need to go above and beyond what is expected. The idea is to try to wow your guests and make it impossible for them not to want to stay again. You need to try to make the hotel business as amazing as possible. And this means looking at how to improve the brand as well as the service you provide. If you can do this, you’re going to have customers flocking to the hotel from all across the world. Check out these tips and ideas you can use to make your hotel business that bit more awesome. Then you can start to formulate some of your own ideas as well.
Customer Service is Key
When you are working in hospitality, there’s nothing more important than customer service. People go on holiday to relax and unwind. They don’t want to be stressing and complaining all the time about things. So, to prevent this, you need to do what you can to dedicate time and resources to your customers. To run the best possible hotel, every single customer should get the best possible treatment you can offer. That means you need to ensure your staff are trained to deal with all customers in an efficient and effective fashion. Even if people are unhappy with something, they will still appreciate good customer service. And this is going to be one of the key features that convince people to stay at your hotel again.
Any business owner needs to have drive and passion to take their brand further. This means making growth and expansion priorities for the company. And, your hotel business should be no different in this respect. You need to make sure you focus on how you can expand the business. First up, you need to think about getting another hotel to expand your premises. Have a look at the surrounding area; are there any buildings you could purchase to convert into rooms? What is the situation with planning permission? Expanding the hotel is essential to help you grow your brand and attract more customers to the business.
Try to Get a Five-Star Rating
These days luxury matters and more and more people are looking for luxury on their vacations. That’s why you need to strive to try to get that all-important five-star rating for the hotel. Think about how much more awesome your business is going to look with a five-star rating. This is basically telling everyone how awesome your hotels are and how much of a quality service you provide. So, you need to do everything you can to secure this coveted rating. It’s the best way to generate more interest in the business and increase exposure. Plus you will have many more people wanting to stay with you as a result
Anyone who runs a hotel will tell you how important the food is. This is one of the things you simply can’t afford to screw up. As a hotel, you will be judged very highly on the quality of the cuisine you provide. So, you have to make sure you do whatever you can to produce and provide the best quality food you can. The best way to do this would be to hire a Michelin starred chef to be your head chef. Then you’ll be able to produce and offer first-class, quality cuisine to all your guests. Remember, many people read reviews these days, and a food review can be decisive in the decision-making process.
There are a lot of things that are generally associated with quality when it comes to hotels. And, one of the big ones is offering a massage service. This is something you could offer as part of a package deal, or you might have it available for guests on site. Remember that people like to be pampered when they go on vacation, and a massage is the best way of achieving this. Have a wide range of massage services and excellent therapists. This will help to heighten the experience, and ensure that your guests enjoy a relaxing and laid back pampering.
If you are serious about expanding your business and making your brand more awesome, then you need a multicultural body of staff. Try to have employees from an array of different backgrounds, cultures and nationalities. This shows you are an equal opportunities employer and reflects well on the business. But, it also means that when you have guests from all over the world, they will feel more comfortable. If there is someone who speaks their language and understands their customs, it will instantly help them to feel at home and at ease. This will set a great tone for the remainder of their trip, and they are sure to enjoy it much more.
Use Social Media
The best way to help elevate your hotel business is to market it effectively. Social media can be so effective in helping a business grow, so you have to make the most of it. You need to develop profiles for the hotel on social media. You can use these profiles to interact with customers and potential customers. You’ll be able to let them know about special offers and discounts, as well as how the business is changing. They will also be able to offer suggestions and leave feedback for others to see. Social media is so powerful these days that it seems to have a global following of millions. So, if you really want to make a name for yourself and push the brand forward, you need to make use of social media sites.
Making your hotel business more awesome is the key to success and happy customers. And one of the best things you can do to achieve this is to make sure you remain competitive. You need to come up with competitive prices that will help you to attract people to your hotel over others. You need to be careful with the pricing because it needs to be high enough for you to make a profit, but not too high that it prices you out. People need to associate you as being a quality brand. But, you should go for the affordable luxury angle to try to secure as many people as possible.
Vacations are the perfect time to relax and unwind and focus on enjoying yourself. When people take a vacation, they don’t want to worry about the things they have to worry about at home. They want a laid back and relaxing time of things, and they want to be able to let their guard down. That’s why it’s essential to have fantastic security for your hotel. You need your guests to feel safe and at ease, and they need to know their stuff is safe as well. So, make sure you have an excellent security camera setup. Have plenty of guards for the hotel, and offer safety deposit boxes in each room, as well as behind reception.
Go the Extra Mile
Wouldn’t you love for your hotel chain to develop a reputation for being amazing? To have people flock in droves to your business because you’re so renowned? The best way to get to this stage is to go the extra mile for your guests. Offer them complimentary items when they check in and make sure their bags are carried for them. You should also offer important guests a limo service from the airport to the hotel. Browse American Limousine Sales for more information about getting limos for your business. It’s steps like this that set you apart from other hotel chains and keep the important guests returning.
Make Sure all Rooms are Perfect
We all know how highly hotels are judged on their food, but the rooms are also a huge factor. So, you need to make sure your rooms are amazing at all times. This means you’ve got to address and fix any issues that a room might have immediately. It also means you need an excellent cleaning team to get the rooms cleaned efficiently in time for the next guests. This is so important because it shows the aesthetic value of your brand, so you need to do all you can to facilitate this.
Working in hospitality can be a really exciting and fulfilling industry. But, it is also fiercely competitive and difficult to carve out success in. So, you need to use as many tips and hints as you can to try to make your hotel business more awesome. The better you can become the more guests you’re going to attract. So, take a look at the ideas on this post, and try to use them to propel your hotel business forwards.