Kevin Price, Host of the Price of Business on Business Talk 1110 AM KTEK (on Bloomberg’s home in Houston) recently interviewed Joe Orsak.
About the interviewee
Joe Orsak is co-founder and Chief Marketing Officer for one of the fastest growing companies in the highly competitive industry of financial services. His multi- million dollar company services thousands of clients around the United States annually and achieved the rank of consumer voted #1 in Texas for four consecutive years (2010-2013) before being awarded the Tops In America award as the consumer voted #1 business in America in their industry. His company is also a two time recipient of the Houston award for excellence in customer service for both 2012 and 2013.
Tell me about your firm (number of employees, location, type of companies you work with, etc.).
Improve My Credit USA was founded in 2008 by 3 business partners, with a total of 11 employees, and corporate offices located in Humble Texas. We are in the highly competitive arena of Credit Service Organizations (Also known as Credit Improvement or Credit Repair.) Since 2010, IMC USA has been the consumer voted #1 credit repair company in Texas and in 2014 won the prestigious Consumer Voted #1 award Nationwide. (http://www.topsinamerica.net/Top-Credit-Repair-Company-in-America.html). We work with hundreds of companies citywide; primarily in the Real Estate, Mortgage, and Builder sectors.
IMC USA’s primary focus is to ensure accuracy in the credit reports of our clients. Inaccurate and unverifiable information in credit reports will lead to denials for loans, employment, increases in insurance rates, etc., and negatively impacts our local economy.
Tell us about why it is important to offer innovative benefits and programs to your employees?
In a competitive job arena, finding and keeping excellent employees is a must if a business intends to compete and thrive; especially in highly competitive arenas. Further, innovative benefits that further the enjoyment and richness of company culture have a measurable impact on the bottom line.
Why is this important to your company?
In a competitive job arena, finding and keeping excellent employees is a must if a business intends to compete and thrive. This is extremely true in industries that face large amounts of competition like the credit service industry. Further, innovative benefits that further employee happiness and richness of company culture have a measurable impact on the bottom line.
How is your company different than others in the benefits and programs it offers?
As a small company, it’s tough to compete in areas of health care. The expense for a small business is exorbitant. Consequently, services like Whiteglove which offer affordable smaller health care options become a great gap filler. Of course, there are the usual benefits like matching 401k programs, however, it’s in the area of education that we feel the greatest need to invest in our employees. From simple options like paying for company Audible accounts so that our employees can listen to at least one audio book a month and a corporate culture of sharing and discussing the great books we find help stimulate the minds of our employees to a larger scale investment of providing a dollar for dollar matching program for community college classes (up to $1,500 per employee) has not only been well received but utilized by a number of our employees.
Finally, we invest in regular events like company movie day where we took the entire staff to see the Steve Jobs film, evening company bowling, and Wine & Painting classes are also huge hits.