5 Big Changes We Can Expect To See in the Telephony World in 2022


It is an exciting time for those who are invested in the telephony world. Over the last 2 years, the world has been dependent on its communication technology to keep in contact with friends and relatives during the pandemic. Now that we are in 2022, we can expect big changes in relation to telephony technology. Are you wondering what there is on offer? Here are the top 5 changes that are going to blow your mind!

  1. 5G mainstream networks

Yes, there has been a lot of controversy over 5G in terms of its conspiracy theories, but it has been predicted that 5G will go mainstream over the upcoming year. Estimated to improve connectivity to the internet, decrease phone call “jitter” and reduce data loss, 5G will allow for mobile users to have better access to the internet and the ability to juggle a variety of networks through their phones. This will be perfect for business workers who need to connect to the internet through their mobiles in order to access the cloud and additional business documents.

  1. Unified connections

Nowadays, having a mobile phone is almost like having a mini computer at your disposal. Just look at some of the latest phone brands that are available for purchase. Some even come with pens to take notes! Putting that aside, your phone will have access to a range of technology and apps. This can include your social media feeds and business meetings. Customers will become more easily accommodated through telephony platforms. So, let’s say that you have a Microsoft Teams telephony system installed on your phone. You will be able to flit from having a business meeting on this system to moving to the company’s social media to post about a new campaign. You will find this easy to do and thus will be able to increase your productivity as a result!

  1. Sustainability

We are all currently worried about the climate crisis. That’s why many telephony brands are moving to more sustainable ideas. These include renewable energy-efficient resources, such as are used in the 5G network. These telephony brands are also interested in using recycled materials to construct and repair mobile phones and handsets. 

  1. Number portability

It can be difficult to create a loyal customer base for businesses. That’s why it’s crucial that you are able to retain accessibility to phone lines during all times of the day. After all, if your customer needs help, your staff will need to be able to speak to them as quickly as possible. Solutions to this include brands like Blockchain that can store more information online, but can also standardise numbers for use all over the world. 

  1. Video chat selection

VoIP services are now expecting a rise in relation to video services. After all, businesses want these services to host meetings and presentations, whilst normal people want to use it to keep in contact with their loved ones. It’s expected that these platforms will now be better at being able to handle multiple forms of communication, including text and voice functions. 

Overall, there are many changes that we can expect to see in the telephony world this year. But with these five examples in mind, you can ensure you are prepared for what’s to come.