When your team doesn’t communicate properly, problems can arise. Important information may not be shared, which could lead to mistakes being made resulting in customers not getting the service that they paid for. This lack of communication could be the result of many factors. Below are just five of the most common reasons for poor team communication.
You’re not using the right technology
Not using the right technology could make communication more of a hassle – and put people off from communicating information. Consider whether upgrading your tech could make a difference.
When it comes to communicating with team members over a distance, it’s important to find the right communication tool. If you’re working on a building site or at an entertainment venue, walkie talkies as found at https://altechradio.com/ could be the best tool for the job. If you’re communicating with remote workers via computer, instant messaging tools could be quicker than emails and less invasive than phone calls.
As for sharing information with a group, consider whether group chats and collaborative software could be more efficient than waiting to conduct a group meeting.
Roles within the team are unclear
Communication may be failing if employees don’t know who they should be sharing information with. It’s important to make sure that every team member has a clear role – and that these roles are listed somewhere so that everyone knows who to report to.
For instance, if you work in a marketing firm and individual employees are working with different clients, consider displaying this information somewhere so that employees can see which colleagues to refer to for specific client queries.
There’s no camaraderie
Camaraderie is a friendly trust between people that is gained by spending time together and getting to know one another. If there’s no camaraderie, people may be hesitant to talk to one another.
You can help to establish more of a bond between employees by breaking down formal barriers and organising social events that can get employees to loosen up. Inviting everyone out for lunch once per week could be a way of doing this. Some companies meanwhile take their employees out on team-building days or host end-of-year parties.
Subordinates feel undervalued
If there’s a communication barrier between management and subordinates, it could be because those at the bottom are being made to feel undervalued. Not taking time to listen to subordinates and not praising their good work will cause these team members to feel undervalued. As a result, they may deliberately leave you out of the loop. Encourage employees to share updates and ideas by acknowledging their hard work and respecting their suggestions. This guide at https://hrdailyadvisor.blr.com offers more tips on how to make employees feel more valued.
You put too much focus on problems and not solutions
Too much focus on problems instead of solutions can create a ‘blame culture’ within the workplace. This is when no-one wants to own up to mistakes in fear of being reprimanded. In such work environments, workers may even go to great lengths to hide problems instead of sharing them in fear of being blamed. This can cause small problems to turn into big problems.
Make sure that any criticism of mistakes is constructive and encourage your team to share problems and solve them together. Don’t be afraid to show your own imperfections and own up to mistakes to show that they’re not a big deal.