The environment is known to be competitive in the real estate industry. Read more about this industry on this site here. Many customers are either buying or selling, but there are many real estate services that people can choose from. If you want your company to excel in this kind of business, it is essential that you need to take every opportunity to improve customer service.
Selling or buying houses involves a lot of planning and financial commitments. This is one of those defining moments that many people face in their lifetimes. Consumers only want the best out there when it comes to services like looking for the right properties.
The process of decision-making often starts with a phone call. What will greet a potential client when they call your office will mean the difference between signing a big deal or heading towards your competitor. Many callers may also hang up the phone half the time when they know that they can’t speak to a real person.
Voicemail will not be enough to make you competitive. If you are in the business of selling or buying properties, you need a service that will manage the calls for you so your customers will not take their businesses to someone else. The right answering service provider will take notes, listen to customers’ concerns, answer the phone after hours, and do a lot more. You just have to choose the ones that specialize in the real estate industry.
Choosing the Right Sales Specialists
When a client calls, you may want someone who is knowledgeable in real estate to answer the phone. What’s more, you won’t want someone who will just provide basic customer service; you may also want them to be sales specialists while talking to the customers. This means that the agents will be able to present the clients’ ideal homes, deals, location, and other factors that will help the company get a client and make a sale.
If the people who call the property service company often get voicemail or an automated service, they may go to the other provider who has a real person who can talk to them. No one wants to wait for a long time and be put on hold listening to music all day long.
For many people, time is valuable, and they would do everything to save it. Suppose no one is there to understand their concerns about the real estate prices, market value, and other matters regarding their properties. In that case, they may be dialing the phone of your competitors to get better service.
With the right company, the operators are trained about the products and services that your business offers. Most agents are taught a lot until they reach the standards required in the industry. What’s more, they already have the experience of making your potential clients feel valued and not just another commission. Their courtesy, politeness, and helpfulness will put you on a different level than your other competitors.
What the Agents Can Do
If you are a prominent real estate company, you may require more than a hundred agents manning the phones day in and out. Most teams are already adept when it comes to handling over a thousand inbound calls every day. Others will provide tools to the agents that are cloud-based, so everyone in the company has a record of the conversation and activities on each customers’ accounts. Read more about cloud-based programs here: https://www.webopedia.com/TERM/C/cloud_based.html.
This means that if a customer named Bill calls the first agent to ask questions, the second agent will know what happens on the first call by going into Bill’s account and reading the notes.
Many customers love the “personal touch” that only a real person can do while over the phone. This is something that an automated machine won’t achieve, so it’s better if you can provide your clients with real people who understand their concerns. Some of the services that you may also want to look forward to are the following:
Appointments and Schedules
Seamlessly integrating your calendars online so you won’t miss anything is easily done with the right people. You may want to schedule property visits and open houses for a particular customer on Friday, and you would like to be notified ahead of time for better preparation. If you have many things to do, it’s easy to forget about schedules and appointments.
Fortunately, you can get a staff member who can remind, modify, or cancel a particular appointment if the customer changes her mind. Real estate is often a fast-paced environment where the appointments are made on a whim. To avoid miscommunication and no-shows, you can get the agents to do follow-ups or re-schedule previous appointments in time.
Capture Leads
There will always be people who will be interested in the homes that you offer. When a client visits your site and places their information on the “contact us” section, they will be delighted if the answering services provider can return that call as soon as possible. You will have a higher chance of boosting your revenue and acquiring new clients in the process.
Prompter service will be a reality if you have reliable agents who are on the phone. Others aim to answer the phones within just three rings that ensure that you are still sticking into the competition. Important messages can be relayed directly to you through emails, texts, phones, chats, pagers, and more, so clients’ requests are catered in the soonest time possible.
Always Available
The majority of people may not have the time to call your office during their work hours. They may want to go home and rest first after a long day. This is why it’s important to have 24/7 availability to ensure that no call goes unanswered. Around the clock, services will be delightful to many people as they can discuss the property of their dreams in detail.
With the right company, you will be covered with answering services around the clock. You can relax and go home after a long day while the business is still in full swing. Some even offer answering services during the weekends or holidays, so be sure to check them out.
