How Grane Rx Is Improving The Patient Experience


Technology is only getting better and more convenient. Now, instead of driving to visit your doctor for a check-up, you can connect with them through video chat. Need to track your medication routine? Simple, there’s an app for that. Every piece of health-related technology has an eye on improving the overall patient experience, while making the entire process more convenient and personalized.

But beyond patient-related technology, pharmacy has been making big moves to make the entire profession much more advanced. The first major shift in technological advancements were focused on keeping track of prescriptions, minimizing paperwork, automating prescription refills, and a new form of record keeping. 

Today, technology allows pharmacies to create programs that fully automate a patient’s prescription refill history and check into other prescriptions filled at different pharmacies, giving pharmacists the ability to monitor and better track the patient’s overall health and safety.

Grane Rx is a high-touch senior care pharmacy and medication management provider. The organization’s end-to-end services include clinical consulting, staff training, on-going staff support, pharmacy transition facilitation, precision medication prescribing, and state-of-the-art pharmacy automation. All solutions are designed to streamline senior care operations, optimize care and manage costs. Grane Rx works closely with our clients to build a collaborative relationship and ensure a smooth pharmacy transition. 

Grane Rx has been leading Programs of All-Inclusive Care for the Elderly (PACE) pharmacy solutions since 2006. We help PACE personnel streamline their operations, maximize their savings, and free-up staff time to focus on participant care. Through at-home medication adherence systems, our Meds2Home program is revolutionizing senior care pharmacy by enabling participants to age safely and comfortably from home. Many of the PACE programs we serve are members of the National PACE Association.

As a company pushing the envelope of technology in pharmacy care, Grane Rx has impacted caregivers, physicians, and individuals in positive ways. Within their contracts with PACE and other Skilled Nursing Facilities (SNF), Grane Rx has already crated changes with groups such as:

Physicians/Nurse Practitioners: Prescribers are the source of all medication decisions for aging adults in SNF and PACE centers. Grane Rx provides critical pharmacy expertise for prescribers in a variety of ways. One of those ways is through their consultant pharmacists who operate as clinical advisors to the prescribers. They review all prescription orders and make recommendations for alternatives to prescribers. Consultant pharmacists also review clinical cases for polypharmacy (the simultaneous use of multiple drugs by a single patient, for one or more conditions), medication side-effects, and changes in conditions and make recommendations to the prescriber. 

Clinical Staff: Grane Rx interacts daily with the clinical staff at each PACE center to coordinate prescription orders from the prescribers through the electronic health record (EHR), administer medications to the seniors, and monitor for changes in conditions that may be related to the medication. The Grane Rx customer service team and pharmacists are available 24/7 in the pharmacy for direct contact with clinical staff for any questions or needs.  Clinical staff are the frontline of medication administration and patient care. Grane Rx focuses on integration, streamlining, and reducing hassle factors in the daily workflow of the customer site.

Caregivers: Their strategy is to provide caregivers with simplified systems and tools for caregivers to make it easier to understand the medications for their loved ones.  They do this through offering touch and toss packaging (no need to sort) and easy to understand literacy and education tools with the medication.

Participants: Grane Rx’s PACE pharmacy solution streamlines the entire process to ensure a seamless customer experience from their pharmacy to the PACE participant’s front door.  No need to sort medications because their medications come presorted by day and medication administration time.  Their solution makes medication management user-friendly, helping to reduce the potential for hospitalizations or physician visits related to medication issues.  Grane Rx’s medication delivery simplifies all the steps in the medication lifecycle — from prescription to fulfillment to delivery to self-administering medications.

Technological advancements in pharmacy help both the patient and the pharmacy staff, creating a better holistic experience and improving the synergy between each step of the prescription process. As our world continues to advance, more and more efforts will be made to improve the health and safety of patients, while also making the provider process much more automated and streamlined.