Managing any small office can be a challenging job. Not only do you have to keep track of personnel and office supplies, but you often have to worry about keeping customer’s records and invoices straight. It can be especially vexing if you are in charge of a small medical or dental office. Medical offices are subject to federal privacy laws and making sure your patient’s records are compliant can be difficult. Fortunately, any small business can benefit from the assistance of a professional IT service. It is important to hire an IT service that understands how small businesses work. If you are in the medical field, your IT company should be familiar with all the nuances of doctor-patient privacy laws. There are many parts of business management with which an IT service can help.
Managing Workflow
Automation is a word that may strike fear into the heart of an office manager who is not comfortable with computers and technology. However, automation can actually make a business run smoothly and make an office manager’s job much easier. All you are really doing is making a system or systems that you already use run automatically.
An IT service will work with a business manager to determine which particular processes need to be automated. The service will then structure and apply workflow for each process and manage each workflow on your behalf.
Workflows can be used to manage patient information, schedule appointments and keep track of employee data. The IT service should work with you to determine a system that is perfect for your office.
Backing up Data
Although technology has improved a lot over the years, data can still be lost. There are still hackers who create viruses that can wipe out a company’s records and natural disasters such as fires and floods can destroy paper files and computer hardware. It is extremely important to back up data. An IT service can help you back up your records and help you recover any data you may have lost.
Security
Privacy and security are important to any business, but they are critical in the medical industry.
Major corporations have had to pay out millions of dollars in settlement money due to security breaches. The protection of customer records should be a major concern for any business. When such information is compromised, it can result in disaster for your customers and a diminished reputation and lawsuits for your business.
An IT service can make sure that you have impenetrable cybersecurity. They can implement a system that will protect your company’s data. If you are in the medical industry, they can make sure that your system is HIPAA compliant.
A VoIP Phone System
If your office is still using old fashion landline phones, you are probably wasting a lot of money. VoIP works by converting your analog phone signals to digital. Expenses for long-distance calls can be greatly reduced by switching over to digital communications. IT Specialists can help you implement a VoIP phone system that will work as well as your landline system did for a much lower cost.
A secure business with an efficient workflow process and an inexpensive phone system can make customers, managers, and workers happy. It can save your business a good deal of money just because of the kind of problems it can prevent.
Authoritative Sources:
https://www.thebalance.com/hipaa-law-and-medical-privacy-2645657
