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Optimizing Customer Service in Inbound Call Centers: Best Practices

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“The customer’s perception is your reality.” In today’s highly competitive business environment, the above statement could not be further from the truth. Call centers are...

Five Benefits of Using Conversational Intelligence Software

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Are you familiar with the concept of conversational intelligence? It refers to the inherent ability of humans to engage with other individuals and evaluate...

SEO: A Beginners Guide

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Did you know that over 31% of internet users will just visit the first result returned on Google and won’t need to look any...

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