The professionals are very good at making their plumbing businesses work. Some grow their enterprises to the point where they are hiring hundreds of people and making millions of dollars a year.
But what strategies do you need to adopt to get to this stage? What works?
That’s what we discuss in this article. We look at what you can do to boost efficiency and transform customer service.
Offer 24/7 Emergency Services
You want to start by offering 24/7 emergency services. While this approach requires a lot of effort, it is also an excellent lead-generation strategy. Customers who use you to fix immediate problems, like flooding, are much more likely to come to you for everything else, like fitting toilets.
Even if you run the service throughout the night, you don’t always have to respond until early the next morning. This way, you can have someone manning the phones, but don’t have to pay night rates (unless there is a really serious issue, in which case, you can bring in people on call).
Use Social Media Reviews
The top companies are also leveraging social media reviews. These firms know that this UGC provides social proof that encourages other customers to take the plunge.
Obtaining reviews is relatively easy once you have a process in place. If customers are happy that you helped them, most of them will write something for you, or at least give you a star rating on Google.
Sometimes, you can skew the results by sending review opportunities to customers you think were happy with the service they received while neglecting to do so for unhappy customers. This way, you can put your best foot forward. (Just remember that disgruntled clients are still able to post reviews of your brand in public online spaces).
Find A Parts Supplier
Of course, if you want your plumbing business to go to the next level, it also helps to find a parts supplier. These can provide all the little elements and trinkets you require.
For example, if you need parts to fix the dishwasher in your customers’ homes, then you want someone who keeps enough of the items you need in stock. The same goes for piping and boiler repairs. You have to work with someone reliable otherwise you’ll let your clients down and they’ll go elsewhere.
Invest In Modern Tools
You should also look into investing in modern tools and technologies. Adding plenty of sewer inspection cameras and hydrojetting systems to your arsenal can have a massive effect on your results and professionalism.
Modern tools are highly effective because they get the job done faster. Plus, because relatively few plumbers in Rowlett Tx have them, you can charge a premium, giving you higher margins to expand.
Use GPS Tracking
Finally, if you have people in the field, it helps to use GPS tracking. These systems show you where people are at any given moment, allowing you to check efficiency and productivity.
GPS tracking works because it monitors field operatives and gives you back control.
