Tag: Customer Service

When your business is in growth mode, you may feel empowered by the exciting and positive changes that you are providing to the company....

In truth, there could be a whole range of things that potential customers don’t like about your business, but thankfully, these people are usually...

We live in times of global competition and unprecedented customer choice. In this market, there is one ingredient that you will always need to...

Trying to do as much as you can to improve the business moving forward, and one of the best ways of doing this is...

Customer Service While many customers submit questions and feedback via social media or automated follow-up questionnaires these days and find this type of service useful,...

Communication is key! In fact, it can have a bigger impact on your business than you could ever realize. For example, companies that lead in...

Regardless of what business you run or where you operate, it’s safe to say that four pillars are forming the foundations of your success....

Do you want a career as a successful taxi man - these tips are good to follow and smart advice. How would you advise someone...

By having great customer service, you stand a much greater chance of retaining customers. Treating your customers well will ensure that they keep coming...

ERP stands for Enterprise Resource Planning. It integrates various databases in order to streamline processes and information throughout your business. ERP can be used...

Technology is taking on an increasing presence in everyday life. We use it to socialise, we use it shop, we use it for entertainment,...

A bad customer service experience can cost a business thousands, if not more. Regardless of what you sell, you will struggle to do so...

Would you invest in a product or service if you didn’t trust the brand? Let’s face it; you probably wouldn’t. This is why building...

When it comes to growing your small business, your customers need to come at the heart of everything that you do. Without your customers,...

Good customer service isn’t something that can be taught in a single class. Companies have to structure themselves from the ground up to meet...

Starting an eCommerce business is an exciting career move. Indeed, an eCommerce provides a clear strategic approach. While many companies need to develop their...

Have you ever had a bad experience of buying a product online, and you received a tampered package? The product was also in bad...

These three commonly quoted phrases have been preached to employees in the customer service industry for years and often still are. But as new...

Entrepreneurs and small business owners wear many hats. On any given day you could be in sales, marketing, finance, operations, customer service -- or...

The year’s major shopping season might be over soon, but that’s no reason to stop giving your customers your all. All good businesses know...

Customers are the reason your business is able to make a profit. They are the individuals that purchase your goods or services. If what...

Creating a thoroughly efficient working operation requires so many of its component parts working together effectively. The customer service has to work alongside the...

Nearly every business owner will tell you the key component to success is solid customer service. Having said that, why do so many businesses struggle...

The robots are coming! That well-worn phrase used both in fiction and serious journalism encapsulates a fear that many share—that machines of all sorts are...