Tag
Customer Service
Reading Time: 2 minutes Have you ever had a bad experience of buying a product online, and you received a tampered package? The product was also in bad shape, and you didn’t know what to do? You immediately went on social media to complain… Continue Reading →
Reading Time: 3 minutes These three commonly quoted phrases have been preached to employees in the customer service industry for years and often still are. But as new data and research shows, the most profitable businesses have debunked these old-school mantras and adopted better… Continue Reading →
Reading Time: 3 minutes Entrepreneurs and small business owners wear many hats. On any given day you could be in sales, marketing, finance, operations, customer service — or everything all at once. It’s a lot to ask. For smaller companies who aren’t… Continue Reading →
Reading Time: 3 minutes The year’s major shopping season might be over soon, but that’s no reason to stop giving your customers your all. All good businesses know that in order to succeed you must offer great service in addition to a solid product…. Continue Reading →
Reading Time: 2 minutes Customers are the reason your business is able to make a profit. They are the individuals that purchase your goods or services. If what your company creates isn’t used by anyone, how can you hope to make money, or even… Continue Reading →
Reading Time: 2 minutes Creating a thoroughly efficient working operation requires so many of its component parts working together effectively. The customer service has to work alongside the email marketing and the back office approaches, and the IT security has to work overtime to… Continue Reading →
Reading Time: 2 minutes Nearly every business owner will tell you the key component to success is solid customer service. Having said that, why do so many businesses struggle with it? Let’s look a little further into this. For one, customers are more likely… Continue Reading →
Reading Time: 3 minutes The robots are coming! That well-worn phrase used both in fiction and serious journalism encapsulates a fear that many share—that machines of all sorts are poised to take over every function and responsibility formerly performed by mere mortals. I have… Continue Reading →