Tag

Customer Service

4 Ways To Build Customer Trust

We live in times of global competition and unprecedented customer choice. In this market, there is one ingredient that you will always need to succeed – the trust of your customers. This intangible quality is hard won and easily lost,… Continue Reading →

Four (4) Business Communication Tips You Need to Know

Trying to do as much as you can to improve the business moving forward, and one of the best ways of doing this is to communicate as well as you can. The best ways of being able to improve the… Continue Reading →

Why it’s Important to Get Back to Basics in Business – Addition

Customer Service While many customers submit questions and feedback via social media or automated follow-up questionnaires these days and find this type of service useful, there is also a lot to be said for direct customer service that allows for… Continue Reading →

5 Communication Hacks Small Scale Businesses Use to Grow Their Client Base Online

Communication is key! In fact, it can have a bigger impact on your business than you could ever realize. For example, companies that lead in customer experience outperform others by almost 80%. Meanwhile, these brands bring in 5.7 times more… Continue Reading →

The 4 Pillars Of A Successful Company

Regardless of what business you run or where you operate, it’s safe to say that four pillars are forming the foundations of your success. All successful companies need to have these pillars in place if they want to thrive. Those… Continue Reading →

Advice On Being A Successful Taxi Driver

Do you want a career as a successful taxi man – these tips are good to follow and smart advice. How would you advise someone looking to become a taxi driver? We are aware that being a taxi driver can… Continue Reading →

The Face and Voice of Your Business: 4 Reasons Why Customer Service is So Important to Your Business

By having great customer service, you stand a much greater chance of retaining customers. Treating your customers well will ensure that they keep coming back to you for their needs.   Let’s talk about some other reasons why customer service… Continue Reading →

Six Tips For Choosing And Implementing An ERP System

ERP stands for Enterprise Resource Planning. It integrates various databases in order to streamline processes and information throughout your business. ERP can be used to manage many of the core business operations, including finance, HR, procurement, customer service, and project… Continue Reading →

The Importance of Tech for Your Small Business

Technology is taking on an increasing presence in everyday life. We use it to socialise, we use it shop, we use it for entertainment, we use it for news – we use it for almost everything. One area tech has… Continue Reading →

Serious Customer Service Mistakes Every Business Should Avoid

A bad customer service experience can cost a business thousands, if not more. Regardless of what you sell, you will struggle to do so when you treat customers poorly. By taking care of customers, you build relationships with them. Even… Continue Reading →

How to Instill Trust With Your Clients

Would you invest in a product or service if you didn’t trust the brand? Let’s face it; you probably wouldn’t. This is why building a strong connection and affinity with your customers is so important from the get go. You… Continue Reading →

Managing The Customer Service Needs Of Your Small Business

When it comes to growing your small business, your customers need to come at the heart of everything that you do. Without your customers, you would not have a business. You need to do everything that you possibly can in… Continue Reading →

B2B Analysis: Learn How to Calculate Your Net Promoter Score by Leveraging One of These 3 Methods

Good customer service isn’t something that can be taught in a single class. Companies have to structure themselves from the ground up to meet consumer needs. Simplesat can help bridge the gap for companies that need a boost. The points… Continue Reading →

3 Packing & Delivery Solutions For Small eCommerce

Starting an eCommerce business is an exciting career move. Indeed, an eCommerce provides a clear strategic approach. While many companies need to develop their voice and mission to reach out to an audience, an online retailer can establish their market… Continue Reading →

3 Ways You Can Use Social Media for Customer Service

Have you ever had a bad experience of buying a product online, and you received a tampered package? The product was also in bad shape, and you didn’t know what to do? You immediately went on social media to complain… Continue Reading →

3 Customer Service Myths

These three commonly quoted phrases have been preached to employees in the customer service industry for years and often still are. But as new data and research shows, the most profitable businesses have debunked these old-school mantras and adopted better… Continue Reading →

How a Virtual Receptionist Bolsters Your Brand

Entrepreneurs and small business owners wear many hats. On any given day you could be in sales, marketing, finance, operations, customer service — or everything all at once.   It’s a lot to ask.   For smaller companies who aren’t… Continue Reading →

Go Beyond Product Offerings to Inspire Customer Loyalty

The year’s major shopping season might be over soon, but that’s no reason to stop giving your customers your all. All good businesses know that in order to succeed you must offer great service in addition to a solid product…. Continue Reading →

Why Customer Service Is Important for Your Business

Customers are the reason your business is able to make a profit. They are the individuals that purchase your goods or services. If what your company creates isn’t used by anyone, how can you hope to make money, or even… Continue Reading →

Thin-Thinking: Streamlining Your Business

Creating a thoroughly efficient working operation requires so many of its component parts working together effectively. The customer service has to work alongside the email marketing and the back office approaches, and the IT security has to work overtime to… Continue Reading →

Master Your Customer Service With These 4 Steps

Nearly every business owner will tell you the key component to success is solid customer service. Having said that, why do so many businesses struggle with it? Let’s look a little further into this. For one, customers are more likely… Continue Reading →

Career Competencies Where Humans Win Hands Down

The robots are coming! That well-worn phrase used both in fiction and serious journalism encapsulates a fear that many share—that machines of all sorts are poised to take over every function and responsibility formerly performed by mere mortals. I have… Continue Reading →

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